Official iPhone and iPad support

Cerchi Support for iOS

Here you can find essential information for using Cerchi on iPhone and iPad: support, contact details, account information, subscriptions, privacy and answers to common questions.

How we can help

Cerchi is a shared space designed to help families coordinate care more clearly, in a more organized way, and across different languages.

Technical support

If you experience a problem with the app, you can contact us and briefly describe what is happening.

  • Your iPhone or iPad model
  • Your iOS version
  • A short description of the issue
  • A screenshot, if useful

Email contact

For technical support, general information or account-related requests:

We will reply as soon as possible in a clear and human way.

Important note Cerchi is a coordination and communication tool. It does not provide medical care, does not replace healthcare professionals, and must not be used for emergencies. In urgent situations, please contact the appropriate emergency services.

Frequently asked questions

Key information for people using Cerchi on iOS.

How do I create a circle?

After signing up, you can create a circle directly in the app. A circle is a private shared space where you can invite family members and other people involved in care.

How do I invite other people?

You can share your circle invitation code with the people you want to add. Only invited members can join that private space.

How does automatic translation work?

Each user selects their preferred language. When content is posted, Cerchi makes it readable to other members in their own language, when that feature is available for that content.

Does every member need to pay?

No. Premium features are designed for the circle. In practice, one subscription is enough to unlock premium features for the whole associated circle.

How do I manage or cancel my subscription on iPhone?

Subscriptions purchased on iOS are managed through your Apple account, in the App Store subscription settings.

How do I delete my account?

You can delete your account directly in the app in: Settings → Delete account. This action is irreversible.

Is my data private?

Each circle is a private environment accessible by invitation only. Cerchi does not sell your personal data to third parties and does not use advertising based on user data.

Useful links